There are various ways in which under-ringing can be carried out. The most obvious is when a customer orders and receives five drinks but the bar staff only rings one through the till. In this scenario there are two motives for under-ringing: the staff member asks for the correct total payment for the order and pockets the difference in cash. Or in some cases, your staff are serving their friends, so it becomes a way of providing them a ‘cheap round’.
Often a culture of under-ringing takes hold within a venue as more and more staff find out how easy it is to get away with. Site managers are left tearing their hair out wondering why their results are so poor. But with no way of knowing how the losses are occurring, it is they, the innocent party who comes under fire.
Venners Observational Audits are covert surveillance operations carried out in close proximity to your bar areas, where the actions, till usage and tenders of your bar staff are recorded and reported in detail. These stakeout reports are then synchronised with other available security controls to provide a clear and often damning picture of the misconduct that is happening during shifts.
It is worth noting that not all losses to your profit are malicious. Wastage, poor service, incorrect billing can also do damage. Venners observational audits highlight any loss of revenue, whatever the reason.
Observational audits are the perfect way to enhance your profits, deal with current staff theft and can also provide a strong deterrent to under-ringing. They help you implement profit making solutions and realise training shortfalls, helping to ensure that peak performance is always achieved.